Terms & Conditions
🛍️ Your Rights
Shop with confidence — your rights are protected by UK law
✅ Payment Conditions
Payments
- Quotation Acceptance
All quotations are valid for 30 days from the date issued.
Acceptance of a quotation confirms agreement with these payment conditions. - Deposit Requirement
A non-refundable deposit of 20% of the total order value is required before work commences on all orders above £200.
Materials will not be ordered, and production will not begin until the deposit is received. - Progress Payments (for Large Orders)
Orders exceeding £1,000 may require staged payments:
50% deposit upon order confirmation
25% midway through production
25% prior to delivery or collection - Final Payment
Full balance must be paid before supplying, making, delivery, shipping of finished goods.
Ownership of products remains with the business until payment is received in full. - Custom and Bespoke Items
Custom-made, personalised, or commissioned products cannot be cancelled once production has started.
Deposits on bespoke items are non-refundable except where required by law.
6. Accepted Payment Methods
Bank transfer
Debit/credit card
Online payment link
Cash (for collection only)
7. Late Payments
Invoices are payable within 14 days unless otherwise agreed in writing.
Late payments may incur interest at 8% above the Bank of England base rate, plus any applicable debt recovery costs, in accordance with UK legislation.
8. Delivery and Shipping
Shipping charges are payable by the customer unless otherwise stated.
Risk transfers to the customer upon delivery or collection.
9. Returns and Refunds
Standard products may be returned within 14 days of receipt if unused and in original condition.
Bespoke or personalised products are non-returnable except in cases of defects or damage.
10. Product Inspection
Customers should inspect goods upon receipt and notify the business of any damage or defects within 48 hours.
11. Disputes
Any concerns regarding invoices or product quality must be raised promptly in writing to enable resolution.
✅ Refund, Repair or Replacement
If your item is faulty, damaged, not as described or not fit for purpose:
- You are entitled to a repair, replacement or refund
- In many cases, you can request a full refund within 30 days
🔄 14Day Change of Mind
- Cancel within 14 days of receiving your item
- Return within another 14 days
- No reason required
💸 Refunds
- Refund processed within 14 days of return
- Includes standard delivery cost
- Return postage may apply unless item is faulty
⚠️ NonReturnable Items
- Custom or personalised items
- Perishable goods
- Opened hygiene/sealed products
📦 Delivery Protection
Your order is our responsibility until it reaches you. If anything goes wrong, we’ll fix it.
❌ Your Rights Are Protected
Your legal rights cannot be removed or restricted by any business.
Data Protection Statement
Quick Summary
✅ We only collect and use personal information for legitimate business purposes.
✅ We do not sell your personal data.
✅ We protect your information using secure systems, restricted access, encryption where appropriate, and staff training.
✅ You have rights over your personal data, including the right to access, correct, or request deletion of your information.
✅ We normally respond to data protection requests within one calendar month.
✅ You can contact us at any time with questions about how your data is handled.
Our Commitment to Data Protection
We are committed to protecting your personal information and respecting your privacy. Any personal data you provide to us will be collected, stored, and processed securely and only for legitimate business purposes.
We will only use your information to provide our services, communicate with you, and meet our legal and regulatory obligations. We do not sell your personal data to third parties.
How We Protect Your Data
To protect your information, we implement a range of security measures, including:
- Secure password-protected systems and devices
- Encryption of sensitive data where appropriate
- Restricted access to personal information on a need-to-know basis
- Regular software updates and security monitoring
- Secure backup and data recovery processes
- Staff training on data protection and confidentiality requirements
- Procedures for the secure disposal of confidential information
These measures help protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where legally permissible
- Restrict or object to the processing of your personal information
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed
Response Times
We aim to respond to all data protection requests promptly and without undue delay. In accordance with UK data protection law, we will normally respond within one calendar month of receiving your request and any information needed to verify your identity. Where a request is particularly complex or where multiple requests are received, we may extend this period by up to a further two months. If an extension is required, we will notify you and explain the reasons for the delay. [ico.org.uk], [ico.org.uk], [gov.uk]
Contact Us
If you have any questions about our data protection practices or wish to exercise your privacy rights, please contact us using the details provided on this website.
❓ FAQs
Do I need a receipt?
Yes, your order confirmation or proof of purchase is needed.
Can I open the item?
Yes, you can inspect it like in a shop. Excessive use may reduce refund value.
Who pays for return shipping?
You cover return costs unless the item is faulty or incorrect.
How long do refunds take?
Usually within 14 days after we receive your return.
Can I exchange instead?
Yes, exchanges may be available depending on stock.
What if my item is faulty?
You can request a repair, replacement, or full refund.
Can sale items be returned?
Yes, your legal rights apply to sale items too.
What if my order hasn’t arrived?
Contact us and we’ll resolve it. You’re protected until delivery.
Can returns be refused?
No—your legal rights cannot be restricted.
💬 Need Help?
Email: lahokrafts@btinternet.com
Address: 26 North Parade, Newhey, Rochdale, OL16 3RD
We’re here to help!
